At Nathan Stutter, we are committed to providing our customers with high-quality products. However, we understand that sometimes a return may be necessary. Please read our Return and Refund Policy carefully.
1. Return Policy
We accept returns within 1-3 days of receiving your order, provided the following conditions are met:
- The product is unused and in its original condition.
- The product is in its original packaging.
- The product is not damaged or altered in any way.
To initiate a return, please contact us via email at [email protected] within 1-3 days of receiving your order. We will guide you through the return process and inform you of any further steps.
2. Refund Policy
Refunds are processed only for defective or incorrect items. If you receive a damaged or incorrect product, please reach out to us immediately via email at [email protected]. We will assess the issue and either provide a replacement or issue a refund. Refunds are processed after the returned item is received and inspected.
Please note that we offer Cash on Delivery (COD) as the only payment method. Refunds will be processed as per our return guidelines, and you will be notified once your refund is approved.
3. Non-Returnable Items
Items that are used or damaged beyond the initial condition upon delivery are non-returnable. We do not accept returns for products that do not meet the criteria mentioned above.
4. Shipping Costs
Shipping costs for returns will be covered by the customer, except in cases where the product is damaged or incorrect. In such cases, we will cover the return shipping costs.
5. Contact Us
If you have any questions regarding our Return and Refund Policy or if you need assistance with a return, please contact us at [email protected]. Our team will be happy to assist you.